Required skills

communication skills to

liaise with other team members

seek direction and act on verbal advice from supervising hairdressers

interact with clients throughout the service

technical skills to

apply wraps and towels for a range of services

perform a range of hair and scalp massage movements

apply salon hygiene and infectioncontrol procedures

apply salon safety procedures at the basin

remove processed colour and bleach products from hair

remove processed foils from hair

literacy skills to

interpret product information and manufacturer instructions

interpret relevant health regulations and associated salon procedures

numeracy skills to

measure and apply shampoo and conditioning products to minimise waste

manage service time effectively

Required knowledge

relevant health regulations regarding hygiene and infection control at the basin area

salon health and hygiene procedures

the appearance of normal and abnormal hair and scalp conditions

salon environmental controls relating to

waste minimisation

water efficiency

recycling

energy efficiency eg gas or electricity saving practices

salon policies and procedures regarding shampoo services

salon basin products and treatments range

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

interacting with clients to take into account any cultural or physical requirements and to ensure client comfort and safety throughout the services required

interpreting and following verbal instructions from supervising hairdressers

interpreting and consistently applying product instructions for the application of shampoo and treatment products

applying salon procedures and safe work practices regarding gowning clients and performing

preservice shampoo services and treatments

removing processed tint from hair

consistently applying a range of shampoo and scalp massage movements including petrissage and rotary movements to the satisfaction of clients

Context of and specific resources for assessment

Assessment must ensure access to

a salon or a simulated salon environment that includes a range of work situations such as client interruptions and involvement in other related activities normally expected in the salon

a fully equipped basin services area which includes as a minimum

shampoo basins

client shampoo chairs

adjustable water temperature and shampoo spray attachments

a professional shampoo range

a professional hair and scalp treatments range

a plentiful supply of clean towels

clean client gowns

documented salon procedures such as

methods for gowning clients for shampoo services

procedures that ensure client comfort and safety at the basin

operator comfort and safety

procedures that respond to state or territory and local government health regulations relevant to providing services at the basin

environmental protection practices such as

waste minimisation

resource management

recycling

energy efficiency eg gas or electricity saving practices

water efficiency

a range of clients with different shampoo services and after shampoo treatments requirements

product labels and other sources of product information and product safety data

For further guidance on the use of an appropriate simulated environment refer to the Assessment Guidelines in this Training Package

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the learner providing a range of shampoo and conditioning services

written or verbal questions appropriate to the language and literacy level of the learner to test knowledge which may include

relevant health regulations

salon procedures

review of portfolios of evidence and thirdparty reports of onthejob performance

Guidance information for assessment

A unit of competency describes an individual skill but people rarely perform one skill at a time Many skills are combined on a daytoday basis in the workplace as part of work processes This does not mean that each skill described by a unit of competency is prerequisite to another they are related skills

Holistic assessment with other units relevant to the industry sector salon and job role is recommended for example

SIHHOHSA Apply salon safety procedures

SIHHOHS201A Apply salon safety procedures

SIRXCOMA Communicate in the workplace

SIRXCOM001A Communicate in the workplace

Service may include:

Clients may include:

Supervising hairdresser may include:

Salon procedures may include:

Towels may include:

Relevant health regulations may include:

Condition of hair may include:

Enhancements may include:

Unusual scalp conditions may include:

Shampoo and treatment products may include:

Massage techniques may include:

Processed products may include: